Informacinių technologijų padalinio vadovas

•Managing selected portfolio of internal and customer-facing KPMG services as a Service Manager. •Managing of day-to-day activities associated with the service lifecycle. Ensure that services are delivered according to agreed requirements and processes. •Coordinating of operational updates and development needs our business have. •Creating and maintaining required service documentation and reporting. •Developing our service management process – SLA, Service Transition, Incident Management, Problem Management, Continuous Service Improvement. •Managing end-user support and guiding support teams in their daily activities.