Customer Service Representative in Swedish (B2-C1)

• Advising clients on various issues using email/voice support;
• Outbound calls to clarify information or provide feedback to clients/partners;
• Finding and proposing optimal solutions to the client in connection with the arising issues, accurate and timely diagnosis of the situation;
• Solving complex issues, claims, helping the client in solving a critical situation;
• Correct entry of information received from the client into the database.

• Written and oral Swedish language knowledge (B2-C1);
• Knowledge of English language (B2);
• To be both a sociable and friendly team member as well as independent task performer;
• Multitasking and communication skills.

• Remote selection process;
• Great work conditions;
• Corporate training for all new hires;
• Additional health Insurance after 6 months;
• Active and fun corporate life throughout the year;
• Career growth opportunities;
• Schedule Mon-Fr: 9:00-18:00 or 11:00 to 21:00;
• Weekends St-Sn: 9:00-18:00, 11:00 to 21:00;
• Work at home opportunity while high risk of COVID-19 after - work from office;
• Can provide a possibility for a temporary remote job opportunity for candidates in other cities in Lithuania;
• Relocation package.

We are the worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We are looking for motivated and friendly individuals who are always ready to deliver high quality customer service to our clients around the world and be a part of our international team.