***** *******
Gyvenimo aprašymas (CV)
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Dedicated Technical and customer Support Specialist with over 5 years
of experience in troubleshooting hardware/software issues and customer
assistance. Skilled in various tools, namely ServiceNow, Pulse Secure, MS
Intune, BitLocker, Active Directory, Tanium, MFA and many more. Proven
ability to resolve customer inquiries and technical problems efficiently while
maintaining high customer satisfaction levels and SLA. Strong communication
skills and a passion for technology, adept at working in fast-paced
environments and collaborating with crossfunctional teams to enhance
customer experience.
of experience in troubleshooting hardware/software issues and customer
assistance. Skilled in various tools, namely ServiceNow, Pulse Secure, MS
Intune, BitLocker, Active Directory, Tanium, MFA and many more. Proven
ability to resolve customer inquiries and technical problems efficiently while
maintaining high customer satisfaction levels and SLA. Strong communication
skills and a passion for technology, adept at working in fast-paced
environments and collaborating with crossfunctional teams to enhance
customer experience.
Pageidaujamas darbas:
Kompiuterių technikai
Pageidaujama darbo vieta:
Kaunas, Klaipėda
Kontaktai ir pagrindinė informacija apie mane
Gimimo data:
1990-03-28 (35 m.)
Lytis:
Vyras
Gyvenamoji vieta:
Vilnius
Telefono numeris:
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El. pašto adresas:
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Darbo patirtis
Darbo laikotarpis:
nuo 2022.08 iki 2025.07
Įmonės pavadinimas:
Western Union
Plačiau apie darbo pobūdį, patirtį:
• Diagnosed and delivered exceptional customer service by addressing inquiries and resolving complaints. • Skilled in L1 and L2 customer support via various channels such as phone, email, Teams chat and remote sessions. • Maintained detailed records of customer interactions using software, namely ServiceNow and iPass. • Maintained Service-Level Agreement by timely resolving the issues and escalating to the next level of support. • Communicated with clients to gather essential information for accurate support. • Ensured timely follow-up on customer issues to guarantee resolution satisfaction. • Maintained knowledge base articles to facilitate self-service and enhance customer support efficiency. • Experienced in customer verification by following security methods such as multifactor authentication.
Darbo laikotarpis:
nuo 2017.08 iki 2022.04
Įmonės pavadinimas:
Kaunas University of Technology
Plačiau apie darbo pobūdį, patirtį:
• Diagnosed and delivered exceptional customer service by addressing inquiries and resolving complaints. • Skilled in L1 and L2 customer support via various channels such as phone, email, Teams chat and remote sessions. • Maintained detailed records of customer interactions using software, namely ServiceNow and iPass. • Maintained Service-Level Agreement by timely resolving the issues and escalating to the next level of support. • Communicated with clients to gather essential information for accurate support. • Ensured timely follow-up on customer issues to guarantee resolution satisfaction. • Maintained knowledge base articles to facilitate self-service and enhance customer support efficiency. • Experienced in customer verification by following security methods such as multifactor authentication.
Darbo laikotarpis:
nuo 2018.10 iki 2020.11
Įmonės pavadinimas:
UAB Kilmine
Darbo sritis:
Konsultantai
Plačiau apie darbo pobūdį, patirtį:
• Diagnosed and delivered exceptional customer service by addressing inquiries and resolving complaints. • Skilled in L1 and L2 customer support via various channels such as phone, email, Teams chat and remote sessions. • Maintained detailed records of customer interactions using software, namely ServiceNow and iPass. • Maintained Service-Level Agreement by timely resolving the issues and escalating to the next level of support. • Communicated with clients to gather essential information for accurate support. • Ensured timely follow-up on customer issues to guarantee resolution satisfaction. • Maintained knowledge base articles to facilitate self-service and enhance customer support efficiency. • Experienced in customer verification by following security methods such as multifactor authentication.
Išsilavinimas
Laikotarpis:
nuo 2017.08 iki 2022.04
Išsilavinimas:
Aukštasis universitetinis
Mokymosi įstaiga:
Kaunas University of Technology
Išsilavinimo sritis:
Informatika
Kalbos
Kalbos
Kalbėjimas
Supratimas
Rašymas
Anglų
Puikiai
Puikiai
Puikiai
Lietuvių
Vidutiniškai
Vidutiniškai
Pagrindai
Kalbos
Anglų
Kalbėjimas
Puikiai
Supratimas
Puikiai
Rašymas
Puikiai
Kalbos
Lietuvių
Kalbėjimas
Vidutiniškai
Supratimas
Vidutiniškai
Rašymas
Pagrindai
Kompiuterinis raštingumas
Advanced level
Papildoma informacija
Vairuotojo pažymėjimas:
B
Vairuoju nuo:
2023-03 (2 m.)
Pageidaujamas atlyginimas:
1400 EUR per mėn.
Tinkamas kandidatas? Pasiūlykite darbą!
***** *******
35 metų amžiaus
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