- Possible starting dates:| 1.12, 1.01
- Hybrid-Work: 2 days at the office(heart of Cracow) and 3 remotely from home
- Efficient and fast online recruitment process
- Working schedule time frames: Monday- Friday: 7:30 - 16:00 (30min lunch break is paid) (Polish time time - always 8h/day, 40h/week, 5 days/week)
- NO EXPERIENCE REQUIRED, but general knowledge about customer support would be an asset
- Training: 1 month, ideally in the office.
Client’s needs:
For their offices in Cracow they need CUSTOMER SUPPORT REPRESENTATIVES who will interact with the company's clients by addressing inquiries revolving around product support, invoices, complaints and shipments. All contact with customers is inbound, not outbound.
What you will be doing:
- Manage business queries and inbound calls (each call lasts approximately. 2-3 minutes)
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
- Process requests and update data in the database
- Document interactions in the ticket system
- Generate innovative ideas and solutions that will improve customers satisfaction
Interested in a new adventure? – APPLY TODAY WITH YOUR CV to start your new job!
In your CV please include your full name, a phone number and your personal e-mail address.
When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.
Job Types: Full-time, New-Grad
