Establish and maintain a high level of customer satisfaction with “Euro Genomas” products, support and service Provide hands-on technical assistance and customer support. Complete all equipment installations, service actions, system checks, required hardware and software upgrades in accordance with approved policies and procedures
Train customers on the basic operation and use of “Euro Genomas” products
Provide pre and post sales support by maintaining close working relationships with sales
team and customers Manage inventory and keep accurate records
Promote service contract offerings and assist the Sales Manager in selling service agreements to customers